1 – 2 Years
Greetings from TATA Business Support Services.
Ensure First Contact Resolution (FCR) while handling a customers issue
Basic level competence with Microsoft excel
Soft Skills Excellent written & verbal communication skills
Ability to compose grammatically correct, concise & accurate statements
Good understanding of etiquette for written communications
Strong customer focus (Ability to emphatize & prioritize customer needs)
Ability to handle irate customers
Good Probing Skills 80% proficiency on a scale of 1-100
Decision Making Skills 80% proficiency on a scale of 1-100
Ability to multi-task managing multiple conversations simultaneously
Flexible to work in night shift
Keyboarding Skills Minimum typing speed skills of 30 words per minute
Qualification Graduation or equivalent certificate from a recognized university
Salary: INR 1,75,000 – 2,50,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)
PG – Any Postgraduate, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Any Specialization, Doctorate Not Required
Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients.
We cater to multiple industry verticals and provide multi channel service delivery
including voice support in 10 different languages out of our world-class centers at
Pune, Hyderabad and Mohali in India & USA centres at Florida and Ohio.
We employ a 5000 strong skilled workforce across the globe that provides 24×7 support to our valued customers with expertise in multi-channel and multi-lingual service delivery. We specialize in Voice based in-bound and out-bound interactions and interactions through E-mail, Chat and Collaborative Web sessions.
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